Last fall, two nice men from All American Pest Control Inc. came to eliminate some mice who had taken up residence in my house. While placing traps around the premises, the exterminator noticed a hole in the wall in the garage where he suspected the mice were entering the premises. He noticed a few gaps around plumbing pipes as well. He suggested that I have them sealed up.
Made sense to me. No point in paying the exterminator only to leave out a welcome mat for the little darlings to return. So on a Friday afternoon I called my friend Skipper Phipps of Phipps Construction (615.352.5292)to see if one of his guys could come over that afternoon.
Sure, no problem and no charge! Now that’s customer service! I love Phipps Construction, and how many times do you think I have told this story?! (The mice are gone too, so kudos to All American Pest Control as well.)
Yet another “Duh” moment in the annals of business. We all know that it is a lot harder to rustle up new customers than delight the ones you have, but do we practice this?
How delighted are your customers with your service?